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Terms & Conditions

Terms & Conditions

Welcome to the TOPSHOP.COM website (“Website”) terms and conditions. Please read through them carefully before placing your order or before using the Website. By using this Website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.  The terms "we", "us" and "Topshop" are to Top Shop/Top Man Limited trading as Topshop.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.  Please note: once your order has been confirmed, we will not be able to make any changes to that order.

CHANGES TO TERMS AND CONDITIONS
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.

 

Need it faster? Express Shipping only $15

 

US SHIPPING OPTIONS
We currently offer two shipping options: Standard shipping and Express shipping. All orders are shipped from the UK and we will pay any import duties and import taxes that are charged once the parcel has reached the US.

STANDARD SHIPPING
We aim to ship orders within 10 working days following the date your order has been despatched. Shipping to Alaska, Hawaii and the US Territories can take up to 14 working days.

EXPRESS SHIPPING
We aim to ship Express orders within four working days following the date your order has been despatched.

SHIPPING TIMES AND COSTS

  STANDARD SHIPPING TIMES STANDARD SHIPPING COSTS
 
EXPRESS & DUTY PAID SHIPPING TIMES
EXPRESS & DUTY PAID SHIPPING COSTS
US (all 50 states) up to 10 working days  FREE 2-4 working days $15.00 
Alaska, Hawaii and the US Territories up to 14 working days FREE 2-4 working Days $15.00


USPS OR US COURIER SHIPMENTS
Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the shipment is made, the postal service will leave a notice card to advise on how and where your order can be collected.

 

Larger or Express orders will be shipped by courier who will attempt to ship the goods three times or leave with a neighbor. They will also leave a notice card after each shipment attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger shipments but not for the smaller USPS deliveries. If you would like to specify a safe place or a particular neighbor where your parcel can be left, you can add these instructions in the space provided on the checkout page.

OTHER INFORMATION

At this time we are unable to deliver to APO Addresses.

 

Please note, no changes can be made to the shipping address after the order has been placed.

 

UK Public holidays are not classified as shipping days, please allow an extra working day for deliveries over UK Public Holidays detailed below:

 

  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day
  • 1st January 2015 – New Year’s Day
  • 3rd April 2015 – Good Friday
  • 6th April 2015 – Easter Monday
  • 4th May 2015 – Early May bank holiday
  • 25th May 2015 – Spring bank holiday
  • 31st August 2015 – Summer bank holiday

Please allow an extra working day for deliveries over International Public Holidays.


If you have any questions related to your delivery please contact Customer Services.

WANT YOUR TREATS IN TIME FOR THE HOLIDAYS?
See below for last order dates for December 25th delivery:
 
Standard Delivery Last Order Date: 12/14/2014
Tracked & Faster Last Order Date: 12/18/2014

Track Your Order

All orders to the US are now fully trackable, duty paid, and faster than before. In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email or order tracking email.

 

Most parcels will reach their destination within 10 working days after the order is despatched (or within 4 working days for Express orders), however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

If your tracking number begins with WN, please click here to track your parcel.

 

If your tracking number begins with RML you cannot track your order at this time – a new tracking number beginning with WN will be sent to you shortly.

 

As most parcels will reach their destination within 10 working days after the order is placed, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services. Alternatively, you can call Customer Services toll free on 1866 853 8559 until 11pm (EST) on weekdays (excluding UK Public holidays). Please note our lines open as early as 4am on weekdays and weekends. You can also call us toll free until 1pm (EST) on weekends.

Price & Payment Options

Payment Options

We accept American Express, Visa, Maestro, MasterCard and PayPal.

If you have paid on your credit card you will only be charged once the goods have been shipped to the delivery address. We will email you to confirm shipment.

If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of shipping charges and sales tax (if applicable).

The total cost of the order is the price of the products ordered plus the delivery charge and sales tax (if applicable).

Please see www.paypal.com for information on PayPal payments.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Topshop.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.


How it works
When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Student Discount

STUDENT DISCOUNT ONLINE – STUDENT BEANS
1. To redeem the 10% discount online (“the Discount”), enter your unique Student Beans promotion code at the online checkout. Each unique promotion code can only be used once.
2. Students are required to register with Student Beans at www.studentbeans.com to generate a unique promotion code.
3. A student is defined as an individual currently enrolled in a full-time or part-time course at an institution of higher education.
4. The Discount may not be exchanged for cash and is non-transferable. The Discount cannot be used in conjunction with any other offer or promotion code, unless specified in that offer’s or promotion code’s Terms and Conditions. The Discount may not be used to purchase gift cards or to settle store card accounts. Standard delivery charges apply.
5. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6. The Discount is only valid for Student Beans members.
7. Topshop reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
8. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
9. Promoter:  Top Shop/Top Man Limited trading as Topshop (registered no. -02317752). Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

STUDENT DISCOUNT ONLINE AND INSTORE – STUDENT ADVANTAGE
1. All students with a valid Student Advantage card are entitled to 10% discount (“the Discount”) on all products purchased online at www.topshop.com and in Topshop stores in the US (excluding selected concessions).
2. To redeem the Discount online, enter your Student Advantage card number at the online checkout. To redeem the Discount in-store, show your valid student card at the checkout in-store.
3. A student is defined as an individual currently enrolled in a full-time or part-time course at an institution of higher education.
4. The Discount may not be exchanged for cash and is non-transferable. The Discount cannot be used in conjunction with any other offer or promotion code, unless specified in that offer’s or promotion code’s Terms and Conditions. The Discount may not be used to purchase gift cards or to settle store card accounts.
5. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6. Topshop reserves the right to refuse any Student Advantage card that it deems to be invalid or fraudulent. Photocopies will not be accepted.
7. Topshop reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
8. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
9. Promoter:  Top Shop/Top Man Limited trading as Topshop (registered no. 02317752). Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Topshop.com must not be worn, and must be returned in their original box.

Please note: Topshop stores outside of the USA currently do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.

To return your order to our warehouse, please log in to ‘My account’ and select ‘'Track orders, view history and request returns number' from the ‘My Orders' section. Click the order number containing the items you want to return and follow the ‘Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each.

Once you click the 'Create Return' button you will be given a unique Returns Number. Remember to make a note of your Returns Number.
Click ‘Create Label’. Once you have your Returns Number you can now select ‘Print Free UPS Returns Label’ in ‘My Account’ or click here.
Type in your name, address, email address and Returns Number to create label for UPS. Attach it to the parcel and drop off at any of the UPS drop off points within 14 days of receipt.

You can log in to your account here.

The refund will be processed once your goods are received into our warehouse.

If you would prefer not to use our free UPS returns service, parcels can be returned via mail at your cost to our New Jersey warehouse: The Gilbert Co./Arcadia, 1000 Riverside Dr, Keasbey, N.J. 08832. Please note you will need to include your Returns Number on your parcel label.

It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund / credit from Topshop.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.

You can call Customer Services on 1866 853 8559 (toll free) between 9am and 9pm GMT (4am - 4pm EST), and on weekdays and between 9am and 5.30pm GMT (4am - 12:30pm EST) at the weekend, excluding public holidays.

For security reasons, we cannot accept this information via email.

Note: Returns by UPS or by mail cannot be accepted without a valid Returns Number. You will be unable to get a Returns Number from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at: customer.service@topshop.com.

RETURNING GOODS BOUGHT AS SPECIAL OFFER
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

7 DAY COOLING-OFF PERIOD

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the "RETURNS BY UPS" section. Refunds will be credited to your original method of payment.

Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

Customers in the USA can return items to their nearest store (excluding Nordstrom stores).

PLEASE REMEMBER TO TAKE:

  • Your despatch note with you as proof of purchase.
  • The card that was used to complete the purchase online. If you are not the cardholder, they will need to be with you to complete the return instore.

Please note, all special collection items marked with an '**' in their description on the site and on your order confirmation can only be returned to our warehouse. Our stores will be unable to return these items for you.

Topshop stores outside of the USA currently do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.

Click here to find your nearest store.

 

 

Product Information

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are US sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices do not include sales tax and shipping charges. Sales tax and shipping charges will be added where applicable. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our Website) or we may offer special discounts online that are not available in the retail stores. Some Website promotions may not be available to customers in particular jurisdictions.

Topshop does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

When you place an order on our Website we shall email you an acknowledgement. Our acceptance of an order does not take place until shipment of the order, at which point the purchase contract will be made and you will be charged.

Please note, if you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorization of payment
  • The identification of an error within the product information, including price or promotion


If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Please note: sale markdown prices on Topshop.com may differ to sale markdown prices instore.

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Topshop" are to Top Shop/Top Man Limited (Trading as Topshop). At Topshop we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. If you have signed up to Personal Shopper services, we may also contact you by telephone as part of our personalised service to you. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

•    All email messages and email newsletters will contain information on how you can unsubscribe; or
•    Send an email to our customer services division on feedback@topshop.com writing "unsubscribe" in the subject heading; or
•    Call our customer services division - see the "Contact Us" section; or
•    Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topshop. We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. However, we will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your California Privacy Rights
Under California Civil Code sections 1798.83 – 1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties for those third parties' direct marketing purposes.  That notice will identify the categories of information shared and will include a list of the third parties with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London, W1T 3NL. In your request, please specify that you want a “Your Topshop California Privacy Rights Notice”. Please allow 30 days for a response.

Cookies
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.

Sale of assets
In the unlikely event that Topshop or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TOPSHOP.COM.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the TOPSHOP.COM website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © TOPSHOP

This website is owned and operated by:

Top Shop/Top Man Limited trading as Topshop
Registered in England
Company No. 1016191

Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36

California Proposition 65

We provide this warning as a result of Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, which was enacted to inform citizens in California about exposures to certain chemicals including some Phthalates. WARNING: Products sold on this site and in our stores may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.


LEAD
Some of our products such as wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers: "WARNING: The materials used on the exterior of some products may contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm."

 

  1. This offer entitles you to 30% off products within the Marques’Almeida collection on www.us.topshop.com only.
  2. The discount will be applied to all items within the Marques’Almeida category at checkout.
  3. The Offer entitles you to 30% off Marques’Almeida items on all online orders at www.us.topshop.com between 00:01 PST on Tuesday 11th November and 23:59 PST on Saturday 23rd December 2014 inclusive. The discount will be automatically applied at checkout.
  4. This offer excludes all other promotions and offers.
  5. Topshop reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  7. Promoter: Top Shop / Top Man Limited trading as Arcadia Group (USA) Limited registered no. 2317752 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.